How to get otofix support if meet problems?
If there are any otofix problems,customers can contact customer service direcly or feedback the problems to Autel as followiing method.
When feedback the problems,the following information needs to be provided:
The serial number of the tool, which you can see it on the back of the tool or in
“Settings-About” page of the tool.
A video of the whole process or a screenshot of the error message.
If encounter problems when using the device to perform functions, you need to
provide the vehicle make, year, VIN and engine model. Also need to upload data log
for analyzing. You can get data logging instruction from
here:
https://www.youtube.com/watch?v=o4DkgD0D
If the device has a system problem, such as crashing, unable to download software,
etc., you need to go to MaxiTools—Log Collection—Start—Upload to upload the
system log for analyzing.
How to get data log if it cann’t be uploaded from MaxiTools or Data Log
menu?
a) Can not be uploaded from MaxiTools (Take OTOFIX D1 as example)
- Connect the device to a computer;
- Go to OTOFIX D1----ES File Explorer-----sdcard----AppLog, then you will see the data
file.
- Long press the file and tap the More icon on the right corner, then seclect
Compress,
- Copy the ZIP file on computer.
- Send the file to Autel tech support via email.
b)
Can not be uploaded from Data Log menu (Take OTOFIX D1 as example)
- Connect the device to a computer;
- Go to OTOFIX D1---- ES File Explorer----Scan----Datalogging;
- Select vehicle software, then you will see the dada file;
- Long press the file icon, then copy it on the computer.
- Send the file to Autel tech support via email.
Need further help,or quick support,please contact
E-mail: Sales@OTOFIXshop.eu
Whats app:+86 15223201143(Julia)